‘Apli PMPML’ App Crosses 24 Lakh Downloads; Passenger Complaints Enhance Barely

The Pune Mahanagar Parivahan Mahamandal Restricted (PMPML) has seen a big rise within the adoption of its official ‘Apli PMPML’ cellular utility, with over 24 lakh passengers downloading it to this point.

The platform, launched to boost digital ticketing and commuter comfort, is more and more being utilized by day by day passengers throughout Pune and Pimpri-Chinchwad.

Of the full downloads, round 22 lakh customers are on Android units, whereas roughly 2 lakh have accessed the app on iOS.

Because the consumer base grows, PMPML has additionally seen a gentle move of complaints registered by means of the app. Passengers have raised points resembling buses not halting at designated stops, technical glitches throughout digital funds, deduction of cash with out ticket technology and cases of impolite behaviour by workers.

In line with official knowledge, a complete of 37,456 complaints have been acquired by way of the app between January and December 2025. This marks a slight enhance in comparison with 36,398 complaints recorded in 2024.

Kishore Chavan, Public Relations Officer of PMPML, chatting with The Free Press Journal, mentioned, “Though the rise in complaints is marginal, it displays greater consumer engagement with the digital platform. Efforts are reportedly being made to handle technical points and enhance service high quality. A devoted staff has been deployed to unravel the commuters’ complaints.”

Apli PMPML Stats

Complete app downloads: 24 lakh+

Android customers: 22 lakh

iOS Customers: 2 lakh

Complaints in 2025: 37,456

Complaints in 2024: 36,398