As a part of the Centralised IT-Enabled System (CITES) Venture, the EPFO’s effort is to modernise its service supply mechanism via automation and rule-based processing. Designed by the Centre for Improvement of Superior Computing, the mission goals to enhance EPFO’s operational effectivity. File
| Picture Credit score: The Hindu
The story thus far: The Workers Provident Fund Organisation (EPFO) lately despatched a message to all its subscribers that it’s enterprise a “deliberate database consolidation and upgradation of software program functions”. It knowledgeable that as a part of this transition, member companies like declare submission, obtain passbook, and many others., will stay briefly unavailable from June 26 to July 1. As a part of the Centralised IT-Enabled System (CITES) Venture, the EPFO’s effort is to modernise its service supply mechanism via automation and rule-based processing. Designed by the Centre for Improvement of Superior Computing, the mission goals to enhance EPFO’s operational effectivity. The organisation is hopeful that the revised mechanism will make the companies extra clear, and subscribers will obtain seamless companies.
Present companies
The EPFO is going through a number of technical and procedural delays in member companies, such because the submission of claims for deceased members and the presentation of life certificates for pensioners. At current, the EPFO has a decentralised system with separate databases at every discipline and regional workplace. The members are tied to 1 regional workplace. In lots of instances, even retired beneficiaries needed to go to the regional workplaces the place they’d labored to submit claims or clear technical issues. Beneficiaries of deceased members additionally needed to strategy the respective regional workplaces for pension or different claims. The operations are primarily achieved by greater than 120 decentralised databases at current, with no central visibility. There have been complaints that the account operations are “employer-centric” as for almost all of the claims, authorisation of the employer was needed.
Centralisation of companies
The CITES offers a single centralised system structure with one nationwide database. Now, any PF workplace can course of a member’s service request. Members or beneficiaries will now be capable of strategy any PF workplace throughout the nation for the redressal of their queries and for in search of clarifications. A lot of the companies, together with KYC updates, will also be achieved on-line utilizing the brand new platform. The present Common Account Quantity (UAN) and password created by the member can be utilized to entry the brand new system. Useful from 2023, the CITES has thus far carried out a number of reforms within the EPFO system, together with a centralised pension cost system. Senior officers say that the centralisation course of included the migration of a number of lakh crore information data to the centralised system.
The method
The method began on June 26 and is anticipated to be accomplished by June 30. The EPFO expects a downtime, resulting from which the companies can be affected. On logging in to the EPFO Member portal utilizing the UAN and password, the members can have entry to a unified digital interface. Members can view their membership particulars, provident fund balances, declare standing, pensionable service data, and advantages availed on this interface. EPFO workplaces can course of the claims and might will elevate queries electronically via the system. Members can reply to those queries on-line, resulting in sooner decision, minimising bodily visits to EPFO workplaces, and thus decreasing declare rejections.
Advantages for members
For EPFO members, the centralised system permits them to see all their earlier member IDs below the Common Account Quantity linked with a single KYC (Aadhaar). The standing of the PF accumulations, service data and requests can be exhibited to the member. The brand new interface simplifies transfers, helps keep an correct service historical past, and allows sooner settlements, in keeping with the EPFO. Members can determine any discrepancies or deficiencies on the stage of submission and supply clearer data following the directions of the interface. Members may also know the eligible quantity that they’ll withdraw from their PF account. The interface will simplify the settlement strategy of dying claims. In keeping with officers, it is going to be a landmark step earlier than reaching the EPFO’s bold aim of linking the PF accounts with UPI.
Revealed – June 30, 2026 10:41 am IST